CityScope Net Customer Support

Date: 9/18/18 9:40pm

For Better Security on outbound emails, we have made changes to the Outgoing Mail Servers (SMTP Settings) having to do with the TLS or START/TLS (View Certificate Message).

Here are some images and instructions to install the certificate on your pc in Outlook 2016.

If you have Thunderbird on your PC or a Tablet or Cell phone, please call us for support.

 

Support for All Customers

• Barracuda Email Security Service User Guide
• Webmail Screenshots 

Support for Apple Owners

• Apple/Mac Users - Apple Email Support Page
• Apple Email Configuration Page
• Apple iPhone 6 Email Settings
• Apple iPhone 8 Email Settings

Support for Microsoft Windows Owners

• Windows 10 How-To's

For Microsoft Outlook Users

• Blocked Attachments in Outlook
• Change Level of Protection in Junk Email Filter (Outlook)
• How to fix "Outlook data file cannot be accessed" error

For Mobile Users

• Samsung Galaxy 7 Email Settings

Business Hours:

Monday - Friday 9:00 a.m. to 6:00 p.m. (CST)

Phone Numbers: 713-477-6161

Should you have an URGENT need, website or email emergency, please call our office immediately at the number above.:

NOTE: This phone number forwards to a cell phone or voice mail after hours and when we are out of the office. Please wait for the forwarding, approximately 4-8 rings. Please leave a message with your name, company name, phone number and a representative will return your call.

Thank you.

CityScope Support News

We keep up-to-date on security and software updates on our servers. Usually there are ongoing security updates for server software and major release software updates need a reboot of the server. A reboot of the server takes approximately 2 minutes to shutdown and restart all services. Normally, we wait until low traffic hours to reboot servers. Should you ever incurr a downtime or timeout issue, it could be at the time we rebooted the servers. You may email the server administrator to check at any time by Contacting Support.