CityScope Net Customer Support

Helpful Information and Frequently Asked Questions

We have compiled some helpful support information below. Most are links to other websites, but some are PDF files that you can download from CityScope servers.

 

Support for All Customers

• Barracuda Email Security Service User Guide
• Webmail Screenshots  (Squirrelmail Software)

Support for Apple Owners

• Apple/Mac Users - Apple Email Support Page
• Apple Email Configuration Page
• Apple iPhone 6 Email Settings
• Apple iPhone 8 Email Settings

Support for Microsoft Windows Owners

• Windows 10 How-To's

For Microsoft Outlook Users

• Blocked Attachments in Outlook
• Change Level of Protection in Junk Email Filter (Outlook)
• How to fix "Outlook data file cannot be accessed" error

For Mobile Users

• Samsung Galaxy 7 Email Settings

Business Hours:

Monday - Friday 9:00 a.m. to 6:00 p.m. (CST)

Phone Numbers: 713-477-6161

Should you have an URGENT need, website or email emergency, please call our office immediately at the number above.:

NOTE: This phone number forwards to a cell phone or voice mail after hours and when we are out of the office. Please wait for the forwarding, approximately 4-8 rings. Please leave a message with your name, company name, phone number and a representative will return your call.

Thank you.

CityScope Support News

We keep up-to-date on security and software updates on our servers. Usually there are ongoing security updates for server software and major release software updates need a reboot of the server. A reboot of the server takes approximately 2 minutes to shutdown and restart all services. Normally, we wait until low traffic hours to reboot servers. Should you ever incurr a downtime or timeout issue, it could be at the time we rebooted the servers. You may email the server administrator to check at any time by Contacting Support.