CityScope Net Customer Support
Helpful Information and Frequently Asked Questions
We have compiled some helpful support information below. Most are links to other websites, but some are PDF files that you can download from CityScope servers.
Support for All Customers
Support for Apple Owners
- Apple/Mac Users - Apple Email Support Page
- Apple Email Configuration Page
- Apple iPhone 6 Email Settings
- Apple iPhone 8 Email Settings
Support for Microsoft Windows Owners
For Microsoft Outlook Users
- Blocked Attachments in Outlook
- Change Level of Protection in Junk Email Filter (Outlook)
- How to fix "Outlook data file cannot be accessed" error
For Mobile Users
Monday - Friday 9:00 a.m. to 6:00 p.m. (CST)
Phone Numbers: 713-477-6161
Should you have an URGENT need, website or email emergency, please call our office immediately at the number above.:
NOTE: This phone number forwards to a cell phone or voice mail after hours and when we are out of the office. Please wait for the forwarding, approximately 4-8 rings. Please leave a message with your name, company name, phone number and a representative will return your call.
CityScope Support News
We keep up-to-date on security and software updates on our servers. Usually there are ongoing security updates for server software and major release software updates need a reboot of the server. A reboot of the server takes approximately 2 minutes to shutdown and restart all services. Normally, we wait until low traffic hours to reboot servers. Should you ever incurr a downtime or timeout issue, it could be at the time we rebooted the servers. You may email the server administrator to check at any time by Contacting Support.