CityScope Net Customer Support & Helpful Information

We have compiled some helpful support information below. Most are links to other websites, but some are Adobe PDF files that you can download from CityScope servers. So you'll need Adobe Reader to read them.

• When downloading Adobe Reader: Remember to Uncheck the McAfee Security Scan Plus Option if you already have virus protection software.

Support for All Customers

• Barracuda Email Security Service User Guide
• Webmail Screenshots 

Support for Apple Owners

• Apple/Mac Users - Apple Email Support Page
• Apple Email Configuration Page
• Apple iPhone 6 Email Settings

Support for Microsoft Windows Owners

• Windows 10 How-To's

For Microsoft Outlook Users

• Blocked Attachments in Outlook
• Change Level of Protection in Junk Email Filter (Outlook)
• How to fix "Outlook data file cannot be accessed" error

For Mobile Users

• Samsung Galaxy 7 Email Settings

Business Hours and Phone Number:

• Monday - Friday 9:00 a.m. to 6:00 p.m. (CST)
• Phone: 1 713-477-6161

Should you have an URGENT need or website or email emergency, please call our office immediately at: 713-477-6161.

NOTE: This phone number forwards to a cell phone or voice mail after hours and when out of the office. Please wait for the forwarding, approximately 4-8 rings. Please leave a message with your name, company name, phone number and a representative will return your call.

Thank you.

CityScope Support News

We keep up-to-date on security updates on our servers. Usually there are ongoing security updates on the software, but major release software security updates need a reboot of the server. A reboot of the server takes approximately 2 minutes to shutdown and restart all services. Normally, we wait until low traffic hours to reboot servers. Should you ever incurr a downtime or timeout issue, it could be at the time we rebooted the servers. You may email the server administrator to check at any time by Contacting Support.