CityScope Net Customer Support

Check Your Emsisoft Software to Make Sure You Are Protected

9/24/23

Now that we are past the September 22nd deadline, all Emsisoft customers should make sure they are protected. You can do this by opening the Emsisoft green shield in the ^ (up arrow) next to the date on your computer and clicking the Green Shield, then when Emsisoft opens, see if it says "Your computer is protected". If it says anything else, please call us immediately so we can re-install the Emsisoft Software.

Call 713-477-6161 or contact us by email and we'll call you back asap.

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Emsisoft Critical Update Needed

From Emsisoft on 9/7/2023:

Due to circumstances beyond our control, Emsisoft Anti-Malware, Emsisoft Business Security, and Emsisoft Enterprise Security need to be updated and the system on which the product is installed rebooted. The update and reboot needs to take place before September 22, 2023 as the products may otherwise cease to work correctly.
This action is necessary because of an error made by GlobalSign, the company that issues our code-signing certificates. Additional information can be found in our blog post.
We sincerely apologize for any inconvenience this may cause to you or your customers.

CityScope Net Customers:
We suggest setting Updates to Stable and being on the latest update of 2023.9.1.12121. You can see what version you have by opening the Emsisoft green shield in the ^ (up arrow) next to the date on your computer and clicking the Green Shield, then when Emsisoft opens, click the ABOUT link, see what version you have.

If you have any questions at all, please contact our office at 713-477-6161 and we will help you over the phone with the updates/reboots.

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If you have any support issues, please email us using the Click for Support button. Thank you.

Ingrid Kast Fuller, Administrator

Business Hours:

Phone Number: 713-477-6161

Should you have an URGENT need, website or email emergency, please call our office immediately at the number above during office hours.

NOTE: Our phone forwards to a cell phone for after-hour emergencies. (Please wait 4-8 rings to leave a message.)

For non-emergencies after hours, please contact us by email.