CityScope Net Policies

Updated: July 15th, 2018

Terms and Conditions

Internet Services and Your Account

By using CityScope Net services with your account (hosting, email, website, computer support/remote support, Internet marketing, and product purchases) you agree to these terms and conditions. Some sections may not apply to you and only apply to the service you are using.

You agree to use your CityScope Net account in a way that conforms with all applicable laws and regulations governed in the United States of America and the State of Texas. You specifically agree NOT to make any attempt to gain unauthorized access to our servers or any other systems or networks. You understand that the information available through CityScope Net or interconnecting networks may not be accurate. You understand that some of the information available through internet networking communications are not secure, and may be subject to interception or loss.

WE MAKE EVERY EFFORT TO SECURE OUR SERVERS AND TO USE THE LATEST TECHNLOGIES AND UPDATE THEM REGULARLY.

CityScope Net makes no warranties of any kind, either expressed, implied, or statutory concerning the data or information available through the CityScope network. You understand that the use of your CityScope Net account and any data or information accessed using that account, will be completely at your own risk and it is your responsibility to keep your account secure.

Account Authentication - Passwords and Email

We require a unique user name and method of identification, such as password, to log into your accounts.

You agree to maintain your password as private and confidential information, and will not disclose or share it with any other person other than the CityScope Net System Administrators. We make daily backups of our systems, but we are not responsible for any email left on our servers or lost in transit or from any system failure that may happen whether on our servers or from our network providers. You also understand that email is not a secure form of communication.

Barracuda Email Security which is included with every hosting and email account, keeps 30 days worth of your incoming emails by default when we setup your email accounts. Should you lose any email, you can resend it using your Barracuda Cloud Control Portal.

** Please DO NO SEND OR STORE PASSWORDS in your email. **

As a customer, you agree that CityScope Net can communicate with you by email, phone or by text regarding your account, security information or to let you know of any service interruptions, changes or specials.

Privacy Policies

The privacy of our visitors to CityScope Net website is important to us.

CityScope Net recognizes that privacy of your personal information is important. Here is information on what types of personal information we receive and collect when you use and visit cityscope.net, and how we safeguard your information.

We never sell your personal information to third parties.

If you provide us your contact information, (such as your name, company name, phone number, email address, physical address) in a contact form, this information is saved for our purpose to contact you and is not given to third parties unless with your permission to forward to someone (like a business referral situation) or unless requested in a court order or subpoena.

By contacting us through a contact form, you agree that CityScope Net can communicate with you by email or phone for the purpose of answering your comments, quotes, support issues, and any other concerns you have contacted us about. You may OPT-OUT of future emails by calling us (713-477-6161) or contacting us through the form and requesting us to take you off the saved contact database.

Cookies

Cookies are small files that serve as an identifier and are stored on your computer when you visit web pages that record your preferences such as showing you a popup once in your visit or settings when viewing images. We use cookies to store information for analytics such as: Google Analytics.

Log Files

We collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider, such as Comcast Cable), the browser you used to visit our site (such as Microsoft Edge, Mozilla Firefox, Apple Safari or Google Chrome), the device type (such as a Android, Apple cell phones), the time you visited our site and which pages you visited throughout our site. We use this information for troubleshooting for preventing, detecting and repairing problems affecting the operation of our servers and for web statistics software.

Third Party Vendors

We may use third-party vendor coding (such as Facebook pixels / Google tracking codes) for tracking purposes for advertisements when we advertise with them, which will provide us with information such as your IP address, your ISP, keywords you searched to reach us, the browser you used to visit this site, demographics, age, etc. This is generally used for analytic purposes. You can see Facebook's Privacy Policy here and Google's Privacy Policy here. We also use third-party vendors such as Paypal to process product purchases. You can find Paypal's Privacy Policy here. For our Hosting/Email accounts, we use Barracuda Networks, you can find Barracuda Network's Privacy Policy here.

Customer Reviews

We use a third-party vendor (Yext Inc.) to create First-Party Reviews. When you give us a first-party review, such as on this page, you agree to the terms at the bottom when submitting the review. Your review is then posted on our Reviews Web Page.

Third Party Websites

Our website may contain links to websites operated by third parties. Please note that this Privacy Policy applies solely to the information collected from our website and we cannot be responsible for Personal Information collected and stored by third-parties.

Changes to the Privacy Policy

We may update our Privacy Policy from time to time. By continuing to use our services and our Website, you agree to the latest version of our Privacy Policy. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

Contact Us

If you have any questions in relation to this Privacy Policy or how we collect, use or store your Personal Information, you can contact us by phone at: +1 713-477-6161, or by email through our contact form.

Billing Information

CityScope Net is based in Texas. All prices are in US Dollars. We accept credit cards and bank transfer payments through Intuit or credit cards over the phone (we do not accept credit card information by email). We also accept Paypal, company checks and money orders.
Our billing terms are below, when not specified below, we are PIA-Paid In Advance (Web/Marketing Services), COD-Cash On Delivery (Product Purchases) or Net 15 days with approved credit.

Web Hosting and Email Only Accounts

All web hosting and email accounts are pre-paid for the renewal period, either monthly or annually and due on the 1st of the month. Renewal periods end on the last day of the month of your renewal period.

  • Example: Monthly Renewal starts on January 1st and ends on January 31st.
  • Example: Annual Renewal starts on June 1st, 2018 and ends on May 31st, 2019.

Texas residents and companies will be charged sales tax of 8.25% applied to Web Hosting and Email accounts. All Web Hosting accounts are PIA-Paid In Advance monthly or annually. Email Only Accounts are PIA-Paid In Advance annually. There are no refunds on any pre-paid renewals. You may cancel your account at anytime before the end of your renewal period during our normal business hours by Email or by calling us at 1-713-477-6161.

Invoices for Web Hosting and Email services are billed by email in PDF format on the 15th of the month before the start of the renewal period. Renewals start on the 1st of the Calendar Month. All invoices are due on the 1st and no later than the 5th. On the 6th, we put accounts not paid on HOLD Status1. Accounts not paid by the 15th are cancelled for non-payment 2. A $48.00 setup fee to restart service will apply.

1 Hold Status - Web site hosting may have a temporary message saying the site is temporarily down and email accounts will be deactivated (this is if customer has not made payment arrangements with us).

2 If we cancel the account for non-payment and take the website down or stop email services, there will be a setup fee of $48.00 applied to setup the account again.

Web Design and Internet Marketing Services

SEO, Social Media Consultation / Maintenance, Advertising Campaigns and MetroListings

Customers ask us to design their web sites, do web software updates and maintanence or work on search engine ranking optimization, advertising campaigns, maintain their social media accounts or setup and optimize their MetroListings. When you email or call us to work on these projects you have given us consent to perform the work you want done and to login to your accounts on your behalf on services such as: Facebook, Google, Bing, Linkedin, Pinterest, Instagram, Yahoo, Microsoft, Online Directories and other social media websites and directories. All work performed at your request is at current pricing unless otherwise stated in an agreement, quote or contract.
We work hard to keep your account secure and protect your personal information. We use strong passwords whenever we setup passwords for your accounts and are very strict about this. Your security is very important to us.

Billing for Web Design, Social Media and Internet Marketing Services

Invoices for web design and Internet marketing services are billed by email in PDF format. The amount due, in full, is due on receipt of the invoice unless you have other terms approved. Invoices are considered late after 15 days from Invoice date. Deposits toward Web Design or Internet Marketing Services is required on all accounts. Deposits may be based by hourly rate, by dollar amount, a specified block of time or by project bid arrangements. Terms are available with credit check.

If you have any questions regarding CityScope Net Policies, please call us at 713-477-6161 or contact us by email.

Thank you for choosing CityScope Net.

Ingrid Kast Fuller, Owner

Product Purchases

Products bought on Special Order

No returns on special orders. Products may have different warranty periods by manufacturers.

Software Purchases

Software must be PIA-Paid in advance to receive licenses.